Privacy Policy

IRDAI Mandatory Disclaimer:

Insurance is the subject matter of solicitation. Visitors are advised to read all policy-related documents carefully before making any decision. Policy terms, conditions, exclusions, and benefits are governed by the respective insurer and the policy document.

Introduction

NLVD ASSURANCE (OPC) PRIVATE LIMITED, operating the website https://www.connect2insure.in/, including any online platform(s), mobile applications, or web applications owned and operated by the Company (collectively referred to as the “Website”), recognizes the importance of protecting your privacy and personal data.

NLVD ASSURANCE (OPC) PRIVATE LIMITED (“Connect2Insure”, “Company”, “we”, “our”, or “us”) is committed to maintaining the confidentiality, integrity, and security of information shared by users. This Privacy Policy explains how we collect, use, store, process, and disclose personal data obtained through your use of the Website and our services.

This Privacy Policy applies to current and former visitors and customers. By accessing or using the Website, you agree to the terms of this Privacy Policy.

Compliance with Applicable Laws

This Privacy Policy is published in compliance with: - The Information Technology Act, 2000 - The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”) - The Digital Personal Data Protection Act, 2023 (“DPDP Act”) - Applicable rules, regulations, and guidelines issued by the Insurance Regulatory and Development Authority of India (IRDAI)

Consent and Lawful Basis of Processing

By using the Website and/or submitting your personal data, you provide your free, specific, informed, and unambiguous consent for the collection and processing of your personal data for lawful purposes connected with insurance solicitation, servicing, and regulatory compliance, or as otherwise permitted under applicable law.

You authorize Connect2Insure and its authorized representatives and partners to contact you via email, phone call, SMS, or WhatsApp for: - Insurance product information and solicitation - Processing and servicing of insurance applications and policies - Pre-sale and post-sale support, renewals, and reminders - Claim-related assistance - Customer support and regulatory communications

Such communication may occur even if you are registered under DND/DNC/NCPR, to the extent permitted under law.

Data Fiduciary / Controller of Personal Data

For the purposes of applicable data protection laws, the Data Fiduciary/Data Controller is:

NLVD ASSURANCE (OPC) PRIVATE LIMITED
C-1/11, Block-C, PKT-1, Rohini, Sector-16,
North Delhi, Delhi, India – 110085
Email: info@connect2insure.in

Personal Data We Collect

We may collect personal and non-personal data when you: - Visit or browse the Website - Submit enquiry or lead forms - Apply for insurance products - Communicate with us through digital or offline channels

The personal data collected may include: - Name - Contact details (mobile number, email address) - City and state of residence - Date of birth - Insurance, financial, KYC, or health-related information as required by insurers or applicable laws

Once you voluntarily provide personal data, you are no longer anonymous to us.

Purpose of Use of Personal Data

Personal data collected is used strictly for lawful purposes, including: - Responding to queries and service requests - Assisting with insurance comparison, solicitation, application, and servicing - Facilitating communication with insurers - Sending service-related alerts, updates, and notifications - Meeting IRDAI, AML, KYC, fraud prevention, and other regulatory requirements - Improving Website performance and user experience

Sharing and Disclosure of Information

We do not sell or rent personal data.

Personal data may be shared only: 1. With insurers or authorized partners strictly for insurance solicitation, underwriting, policy servicing, or claim assistance 2. Where disclosure is required under law, regulation, court order, or by a government authority 3. In case of merger, acquisition, or transfer of business, subject to confidentiality and lawful safeguards

All disclosures are made in good faith and in compliance with applicable laws.

Cookies and Log Information

We may use cookies and similar technologies to enhance user experience and analyze Website usage. Cookies do not store personally identifiable information.

Log data such as IP address, browser type, referring pages, and timestamps may be collected for analytics, security, and operational purposes.

Data Security

We implement reasonable technical and organizational security measures in accordance with applicable laws to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmission or storage is completely secure.

Users are responsible for maintaining the confidentiality of any login credentials.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, contractual, and regulatory obligations, including those prescribed by IRDAI and other authorities.

Rights of Data Principals (DPDP Act, 2023)

As a Data Principal, you have the right to: - Access your personal data - Request correction or updating of personal data - Withdraw consent at any time - Request erasure of personal data, subject to legal and regulatory retention requirements - Seek grievance redressal

Requests may be made by contacting us at info@connect2insure.in.

Third-Party Links

The Website may contain links to third-party websites. Connect2Insure is not responsible for the privacy practices or content of such websites.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective upon posting on the Website. Users are encouraged to review this Policy periodically.

Grievance Redressal

If you have any questions, concerns, or grievances regarding this Privacy Policy or the processing of your personal data, you may contact:

Grievance Officer
NLVD ASSURANCE (OPC) PRIVATE LIMITED
C-1/11, Block-C, PKT-1, Rohini, Sector-16,
North Delhi, Delhi, India – 110085
Email: info@connect2insure.in

Grievances will be addressed in accordance with applicable laws.

Last Updated: December 2025